Welcome To West Cloud Contact Pro

The Last Contact Centre Solution Your Business Will Ever Need

Is your contact centre fit for the challenges of 2017?

Request a Health Check

Essential tips to ensure your outbound or blended contact centre operations achieve success.

With the right people, systems, technology and processes plus these 10 Golden Rules, we'll help you get the most from your contact centre investment.

Gather Resources

We know you’re not making this decision alone, gather the materials, data, and information you need to demonstrate why your company needs West Contact Centre Pro.

Understanding Cost

Each of our implementations are unique to each business, but here you can get a clearer picture of what the installation and total cost of ownership will look like so you can plan better.

Why West?


86 of the Fortune 100 Companies Rely on West

West provides contact centre solutions for companies of all shapes and sizes. America's largest companies depend on West because we build custom solutions designed for the scale and needs of each of our clients. Find out how West fundamentally transformed David Bridal's relationship with their customer with West Contact Centre Pro.

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PCI Compliance


Recording calls and taking payment card details over the phone makes the recording and storage of this data a huge compliance issue. West Cloud Call Recording software is the solution - there's no capex, no long lead time, and no complex installation or hardware required.

Working seamlessly with your contact centre solution and CRM system, every customer interaction with your organisation is transparently and painlessly recorded and stored in our cloud for as long as you need it.

Schedule a Demonstration of Cloud Contact Pro

Our experts are waiting to help you find what’s right for your business.