Cloud Contact Pro

A Fully Featured Out-Of-The-Box Cloud Call and Contact Centre System by West UC

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Start Improving Customer Service & Customer Interactions Today

Cloud Contact Pro is a fully blended, inbound, outbound and multichannel contact centre platform, designed for medium-to-large enterprises. Boost productivity and connection rates, cultivate better customer relationships, and reduce operational costs. Ideal for customer acquisition and service, retention and collections.

Delight Customers. Empower Agents. Grow with Cloud Contact Pro.

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Cloud Contact Pro

Forget the legacy “pay and pray” approach to buying a contact centre solution locked to a specific location - stay in control. By choosing West you commit to your normal number of concurrently logged in agents (regardless of location), and just flex up on demand – to twice as many agents when you need to – no prior notice required - it’s that simple.

We’ll also ensure you keep pace with changing technology developments and customer needs with our continuous innovation process that delivers new ideas and features on a quarterly basis.

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Cloud Recording

You can’t improve what you don’t record. Our call recording solution provides powerful insight and analytics of your customers’ experience, and guarantees PCI compliance.

Quickly integrate your existing on site phone system or call centre, with pre-integrations out of the box for Avaya, Cisco and Mitel call recordings. Be up and running in minutes and benefit from agent level indexing, call transfer tracking and much more.

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PCI Compliance

We’ll take your business out of scope for PCI compliance, save you money on expensive annual audits without the need for customer unfriendly IVR systems or difficult to implement and manage ‘start/stop’ recording that puts you at odds with other relevant legislation.

Our call recording software comes with an advanced PCI compliance module that you can simply bolt-on if required.

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Cloud UC

West’s PBX solution is a complete communications solution for business that delivers all of the standard telephony features that you are accustomed to plus a whole lot more.

Our cloud-based contact centre features enable you to provide outstanding customer service without the expense of traditional, on-premises call centre costs.

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Inbound Contact Centre

Blend inbound customer contacts over any channel, with data driven routing to optimise your customer experience.

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Outbound Contact Centre

Boost productivity, sales and collections using blended Preview, Progressive and Predictive dialling to proactively engage your prospects and customers.

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Blended Contact Centre

Seamlessly manage voice, email, webchat and social media to increase loyalty and delight your customer each time they connect.

Cloud Contact Pro is a revolutionary, multichannel inbound and outbound contact platform designed to boost productivity, increase contact rates and build customer relationships. With more than 400 features, our contact centre service has the ability to deliver diverse call flows for customer acquisition, service, retention and collections, with workflow management tools and forecasting to deliver great service and superior value.

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Security

ISO 27001, PCI-DSS and HIPAA compliant solutions with data duplication and automated back up as standard – West data centres ensures a higher standard of information security than most corporate environments are able to provide.

We design security into our products at an application level as standard and deliver the same level of encryption as internet banking security. With applications undergoing daily penetration testing to safeguard against potential threats, and ensure PCI compliance.

To ensure security and availability, interconnectivity is a key investment area as is the use of multiple carrier grade platforms to ensure maximum uptime.

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Call Us: +44(0)116 229 2700

6.5 billion

multichannel messages received and delivered in 2014

135,000

deployed seats worldwide for clients across Finance, Insurance, Communications & Services sectors processing, call centre, specialised agent management, reporting and verification

261

Pending patent applications for technology including transaction - an average of over 17 million messages each day

Cloud contact centres - Your business, Your way

As a leading global provider of hosted customer contact centre and unified communications solutions to enterprises, West Unified Communications is leading the transition to cloud-based contact centres. We offer the most complete and only truly unified cloud contact centre solution as standard – no need for bolt-on call recording or PCI compliance modules.
With more than 130,000 deployed seats worldwide for clients across the financial, communications, services and IT sectors, West solutions scale to meet the needs of your mission-critical contact centre environments, as well as giving your contact centre operations the flexibility and control you need to deliver outstanding customer experiences.
Our customers depend on constant innovation to ensure their contact centre investment remains future-proof. We have approximately 261 pending patent applications pertaining to technology relating to transaction processing, call centre and specialised agent management, data collection, reporting and verification, collaboration and credit card processing.